LiveAgent app for iPhone and iPad

4.0 ( 3680 ratings )

Business Productivity
Developer: Quality Unit s.r.o.

Free

Current version: 2.5.6, last update: 1 year ago
First release : 19 Jun 2013
App size: 6.05 Mb

LiveAgent is the only customer support app that you will ever need. Helpdesk, Ticketing, Automation, Live chat, Call center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like Mailchimp, Highrise, AWeber, Google Analytics and 50+ more

LiveAgent for iOS - Full customer support in your hand. Solve tickets, chat and be more productive on-the-go!

Main features:
- Chats and chat push notifications
- Resolve, Transfer and respond to tickets
- Use preset filters to organize your tickets
- See tags, notes and departments for every ticket

LiveAgent server side supported version:
5.17.23.1 or higher

Latest reviews of LiveAgent app for iPhone and iPad

Feature set is inadequate
Ok. The App works. But the feature set leaves much to be desired, based on the desktop version. Much needs tonhappen before this becomes a viable mobile tool for us.

Cant get it to work
First login problems. Then unexpected logout. When I want to turn on the chat, it does not keep the setting. So I couldnt get it to work at all. Another minus is that the interface isnt giving even the most important information. For example you cant see if your chat is live or not. You have to go to the website to find out.

Nice update
The update is very nice. Well done. Have not tried push yet or chat feature but so far the app looks solid. Would love the ability to see who is online and be able start a chat with an invitation. Otherwise nice update.

Terrible!
The app never goes past loading point. It is awful!

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